FAQs

Frequently Asked Questions (FAQs)

Welcome to Truewave – where confidence meets quality. Below you’ll find answers to the most common questions about shopping with us.

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1. Where do you ship from?

All orders are shipped from the UK, handled securely through our logistics partners Royal Mall.

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2. How long does shipping take?

We provide fast international shipping:

• UK & Worldwide Delivery: 1–6 business days after dispatch

• Processing Time: Orders are usually processed within 1–2 business days

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3. Do you ship internationally?

Yes, we ship worldwide. No matter where you are, Truewave can deliver to you.

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4. How can I track my order?

You’ll receive a shipping confirmation email with your tracking number once your order has been dispatched.

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5. What is your return policy?

Returns are accepted within 14 days of receiving your order, as long as items are:

• Unopened

• Unused

• In original packaging

To start a return, please contact us at Info@truewavee.com

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6. What if I receive the wrong or a damaged item?

We apologise for any issues. Please email us with your order number and clear photos, and we’ll resolve it promptly.

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7. What payment methods do you accept?

We accept a wide range of secure payment options, including:

• Visa / Mastercard / AMEX

• Apple Pay / Google Pay

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8. Will I be charged customs or import duties?

Depending on your country, customs or import taxes may apply. These charges are the responsibility of the customer and vary by location. Please check your country’s import policy for more information.

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9. How do I know what size or product option to choose?

Each product page includes a size guide or fit notes to help you choose. If you’re unsure, feel free to message us – we’re happy to help.

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10. How do I care for my Truewave products?

To keep your items looking fresh:

• Follow care instructions on the label

• Hand wash or cold gentle cycle when applicable

• Avoid harsh detergents and high heat during drying

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11. Can I cancel or edit my order?

We may be able to help if your order hasn’t been processed yet. Contact us ASAP at Info@truewavee.com with your order number.